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Contact
us

Expect parcels to arrive to you from

3400 S. Carrollton Ave
#4154 
New Orleans, La 70178.

 

VIP Customer Support 

Email: shopastute.com@gmail.com

VIP Customer Service: 1-504-321-1420

Customer Service Hours (Eastern Time):
Monday - Friday 8:00 AM - 8:00 PM
Saturday 10:00 PM - 3:00 PM
Sunday: Email inquiries only

We strive to respond to all inquiries within 24-48 business hours. If you have not received your response, please check your spam or junk mail folder.

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FAQ

support

  • How do I pair my K2 True Wireless earbuds to a device or to each other?
    FIRST TIME SET UP: BLUETOOTH PAIRING 1) Pair earbuds together by pressing the Multi-Function Button (MFB) on both earbuds at the same time for 2 seconds to power on. 2) Double click the MFB on both at the same time to pair both ear pieced to each other. After the two headsets are connected with each other after few seconds, the headsets will alternately flash red and blue lights to indicate they are ready to pair to your bluetooth device. 3) Open the devices bluetooth settings and select "K2". 4) A voice prompt "connected" will confirm that the earbuds are connected to your device.
  • What if one earbud is working but other isn't?
    If the one earbud is working but no sound is coming out of the other, you will need to recalibrate all pairing. 1) Power off ear buds. 2) Remove "K2" from your list of paired connections in your device's bluetooth settings. 3) Repeat the steps of the initial first time set up
  • How long should it take to charge my Sunbeam Solar Charger?
    The Sunbeam solar portable charger will completely charge in about 6 hours, a day’s worth of full sun. It will take longer on cloudy or overcast days. The best way to charge it is by facing the solar panel directly towards the sun. However, Sunbeam is still able to charge, albeit more slowly, in less than ideal light conditions as well.
  • How can I cancel an order?
    Unfortunately, you aren't able to edit or cancel your order online. If you need to change or cancel your order, immediately contact our support team to edit your order. Email: shopastute.com@gmail.com Customer Support VIP Help Line: 1-504-321-1420 Customer Service Hours (Eastern Time): Monday - Friday 8:00 AM - 8:00 PM Saturday 10:00 PM - 3:00 PM Sunday: Email inquiries only
FAQ
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